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Cancellation & refunds
Effective Date: November 5, 2026
Service availability
Concierge requests are now available. This policy explains cancellations and refunds for basho. assistance fees.
Appointment cancellation
Before appointment confirmation: cancellation is free and any paid assistance fee is refunded through Stripe. After confirmation: if the customer cancels, the original assistance fee is generally not refunded. A further same-booking change or cancellation contact costs ¥500.
Business cancellations and errors
If the business cancels, we provide a full refund of the assistance fee through Stripe. Duplicate charges are refunded through Stripe. If a basho. arrangement error means the agreed service is not achieved, we issue a full refund through Stripe.
Additional service terms
For Appointment, Inquiry and Complex Arrangement services, if the agreed service is not achieved, we issue a refund through Stripe. The service scope is confirmed after manual review of your LINE request and before payment.
Separate business charges
This policy concerns basho. assistance fees. Independent businesses and medical providers have separate charges and cancellation terms. Please email support@getbasho.app with policy questions.