A little more local. Explore our Directory and Concierge services in the Tokyo metropolitan area.
Basho. - Terms of Service
Effective Date: November 5, 2026
1. Operator and Services
Basho. (“Basho,” “we,” “us,” or “our”) is operated by Miku Watanabe (渡辺 美公), an independent sole proprietor based in Japan.
Basho. provides:
Directory: Information about local businesses, including their English-language support.
Concierge: Optional paid assistance with business inquiries, appointments, and everyday arrangements.
Contact: support@getbasho.app
Our business address and telephone number are available upon request without undue delay. Requests may be submitted before making a purchase.
2. Directory
The Directory is free for individual users.
Business profiles may include names, locations, contact details, services, and English-language support information.
We endeavor to keep information accurate, but details may change. Inclusion in the Directory does not constitute an endorsement or guarantee of a business’s services.
Users may contact listed businesses directly without purchasing Concierge assistance.
3. Concierge Pricing
All prices include Japanese consumption tax.
Appointment - ¥1,000
Assistance with booking, changing, or cancelling a specified appointment. Includes one business contact.
Additional contacts to change or cancel the same appointment: ¥500 each.
Inquiry - ¥1,500
Contacting a business with a question and reporting the response in English. Includes one contact.
Additional contacts: ¥1,000 each.
Complex Arrangement - ¥5,000
Multi-step assistance involving business inquiries, conditions, or arrangements. Includes up to three contacts.
Additional contacts: ¥1,000 each.
4. Contacts and Additional Work
One contact means one outreach to a business by phone or message, including related replies.
Communications between the user and Basho. through LINE do not count as business contacts.
Further contact with the same business to check an alternative appointment time is free if the originally requested time is unavailable.
We will confirm any additional fees before carrying out work beyond the agreed scope.
5. Service Conditions
Standard support hours are 9:00-17:00 Japan Standard Time.
Telephone contact attempts are limited to three per request.
We ordinarily respond to accepted requests within one business day, unless another timeframe is agreed.
Basho. does not provide emergency assistance, medical diagnosis, treatment advice, legal advice, or assistance involving impersonation or false statements.
6. User Responsibilities
Users must provide accurate information and approve the scope and relevant conditions of their requests.
Users authorize Basho. to communicate necessary information to the relevant business for the agreed purpose.
Users remain responsible for fees payable directly to the business.
7. Payment
Basho. processes payments through Stripe.
Submit requests through our official LINE account. We manually review whether we can assist and confirm the agreed scope and fee before asking you to pay.
We begin work only after your payment through Stripe has been confirmed.
This payment process applies to Appointment, Inquiry and Complex Arrangement services. If the agreed service is not achieved, we issue a refund through Stripe.
Additional fees require the user’s prior approval.
8. Cancellations and Refunds
Our Cancellation & Refund Policy forms part of these Terms.
For Appointment services:
Cancellation before booking confirmation is free; any paid assistance fee is refunded through Stripe.
The original service fee is generally non-refundable after a booking has been confirmed.
Additional assistance to change or cancel the same confirmed appointment costs ¥500 per contact.
Eligible errors by Basho. are subject to full refunds.
Initial service policy provides a full refund of the booking assistance fee when the business cancels a confirmed appointment.
Duplicate charges are refunded.
Nothing in these Terms excludes statutory rights or remedies.
9. Third-Party Businesses
Listed businesses are independent of Basho.
Their availability, eligibility requirements, service prices, cancellation conditions, and operational decisions are determined by those businesses.
Basho. does not guarantee booking availability, service acceptance, or any particular outcome.
10. Privacy
Personal information is handled in accordance with our Privacy Policy.
Necessary information may be shared with a business to fulfill a user’s approved request, subject to applicable law and required consent.
11. Refusal or Suspension
We may decline or suspend requests that fall outside the agreed service scope, require unlawful activities, or cannot reasonably be completed.
If the agreed service is not achieved, we issue a refund through Stripe.
12. Governing Law
These Terms are governed by Japanese law.
Any disputes shall be handled in accordance with applicable law, including mandatory consumer protection provisions.
13. Contact
Operator: Miku Watanabe
Email: support@getbasho.app
Business address and telephone number: Disclosed without undue delay upon request.